The situation surrounding the COVID-19 (Coronavirus) pandemic is evolving rapidly, and we assure you that we are taking steps to continue serving you in a safe and reliable manner.

Lexus service centers are currently closed. If you require urgent assistance with your vehicle, call our 24/7 assistance hotline at 0800 4 53987.

Learn more about what else we are doing, who you can contact, and answers to frequently asked questions at our COVID-19 Updates page.

Important COVID-19 Information

This section can house the details of your organization’s human-centred stance on the COVID-19 situation. It can be in the form of a statement from your CEO.

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CEO Statement

With the rapidly evolving status of the COVID-19 outbreak in Singapore, my team and I at Lexus Singapore have adjusted our business operations in alignment with the latest guidance issued by the government, and implemented heightened precautionary health measures, as we know you have with your own families and loved ones.

Despite the uncertainties our fellow Singaporeans are facing during this period, we take heart that our values as an organization guide us in making decisions that prioritize safety and wellbeing of our staff and valued customers from our corporate offices, showroom and our servicing facilities. With the new COVID-19 Circuit-Breaker measures in place, the Lexus Boutique will be closed from 7 April to 4 May 2020 (inclusive).  Our Service Centre will continue to be operational for essential services only, as per the government’s directive.

Amidst these necessary modifications to our operations, rest assured that we are doing our utmost to retain the highest standards across our various customer touchpoints and ensure you continue to enjoy the best services from us. Our ever effervescent team will remain at your disposal to guide you through any questions you may have with regards to our various services at this point in time, through the various communication channels below.

We will continue to monitor this dynamic situation and work closely with the government and civic agencies to preserve a safe environment for our staff and customers. Every organization and member of our society will be called upon to play a significant role in the coming months to stem the spread of infection. We look forward to partnering you in this endeavor.

As always, thank you for your trust and for being a part of the Lexus family.

 

Lexus. Experience Amazing.

Yours sincerely,

Jasmmine Wong
CEO of Singapore and Greater China

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Frequently Asked Questions

  • What does this mean for me as a customer of yours?

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  • I have put a deposit down on a vehicle – what happens now?

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  • Will I now have to wait longer to get my new Lexus vehicle?

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  • How does this affect your supply of vehicles into the country?

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  • I am not happy to wait for my vehicle to arrive; can I get a refund of my deposit?

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  • I am currently paying my vehicle off through Toyota Finance – how do I get a break from my repayments due to financial hardship?

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  • Can I return my vehicle to the dealership as I can’t afford my finance repayments?

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  • I was booked in/due to get my vehicle serviced – what happens now?

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  • I was meant to get my recall work done on my vehicle – what happens now?

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  • I am waiting on parts for my vehicle from my local Lexus dealership – what happens now?

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  • I work for an essential service and my vehicle has broken down/needs an urgent repair – what can you do to help me?

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