The situation surrounding the COVID-19 (Coronavirus) pandemic is evolving rapidly, and we assure you that we are taking steps to continue serving you in a safe and reliable manner.

Lexus service centers are currently closed. If you require urgent assistance with your vehicle, call our 24/7 assistance hotline at 0800 4 53987.

Learn more about what else we are doing, who you can contact, and answers to frequently asked questions at our COVID-19 Updates page.

Special Service Campaigns

Providing you with the best driving experience has always been our top priority. That includes maintaining the highest of safety standards for you and your passengers.

Here you will be able to find the latest information regarding our special service campaigns as well as arrange for special servicing at no cost should your Lexus require one.

CHECK YOUR VEHICLE

To check if your Lexus is involved in a special service campaign, please enter your Vehicle Identification Number (VIN):

Please provide a valid VIN.
How to find your VIN
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Service Assistance

1800-88-53987 (Toll-free line)
customersupport@lexus.com.my

Find a service centre

QUESTIONS ABOUT LEXUS SPECIAL SERVICE CAMPAIGNS

  • I have not received any special service campaign for my Lexus. Is it possible that my Lexus vehicle may still be involved in a recall?

    Yes, it is possible. If you have recently changed your address or bought the vehicle from another owner, you may not have received a letter. 

  • I believe my Lexus may be involved in a special service campaign. What do I need to do or bring to the service centre?

    If you are the original owner, please bring the warranty and service booklet.

     

    If you have bought the vehicle second-hand, please bring the following:

    - The updated vehicle registration card

    - Your I/C

    - The warranty and service booklet 

  • Will there be any charges incurred to send my vehicle for special servicing?

    No, there will not be any charges.

  • I’m unable to make it for the service date. Can I reschedule my appointment?

    Yes, please contact the Lexus centre you have made the appointment with to reschedule.

  • How can I check if my Lexus is involved in a special service campaign?

    Please contact our Lexus toll-free line at 1800-88-53987 or check the VIN  in the recall checker.

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